We're Here When You Need Us
Running an event can get hectic. You've got a hundred things on your mind, and the last thing you need is a vendor who's hard to reach.
That's not how we work. When you reach out, someone answers. Not a robot, not an automated message—a real person who knows your event and cares about getting things right.
Our team has been building menus for events across Quebec since 2019, and we've learned that good support isn't about sounding professional in emails. It's about solving problems before they become bigger problems.
The People Behind Your Event
Three people handle every client request that comes through. Linnea coordinates the logistics, Ragnar manages menu adjustments, and Astrid handles day-of support. You'll probably talk to all three before your event happens.
Linnea Bergström
Client Coordination
First point of contact for new clients. Linnea walks you through timelines, handles dietary restrictions, and makes sure nothing gets missed in the planning stage. She's been with us since March 2023.
Ragnar Ødegård
Menu Development
Handles last-minute changes and custom requests. If you need to adjust portions or swap ingredients, Ragnar figures out how to make it work without throwing off the whole menu. He started in September 2021.
Astrid Kjellberg
Event Day Support
Your contact when the event is happening. Astrid coordinates delivery timing, handles setup questions, and troubleshoots anything that comes up on location. She joined in January 2024 after working with event venues in Montreal.
How Support Actually Works
We keep it simple. Here's what happens when you need help or want to make changes.
Initial Planning
Send your event details to info@sallvatorre.top or call our Drummondville location. Linnea reviews everything within four hours on weekdays. She'll ask about guest count, dietary needs, and what kind of atmosphere you're creating.
Menu Building
Ragnar puts together options based on your event type and budget. Most clients go through two or three revisions before finalizing. Changes are free until seven days before the event—after that, we can still adjust but ingredient sourcing gets trickier.
Pre-Event Check
Astrid contacts you forty-eight hours before delivery to confirm timing and location access. If something's changed on your end, this is when we sort it out. She also walks you through what to expect on the day.
Day-Of Support
Astrid's phone stays on during your event. Setup questions, timing adjustments, unexpected guest count changes—she handles whatever comes up. Response time is usually under fifteen minutes because she's not juggling other tasks during event hours.
